Working with Spectral Products Guidelines

 

SP sales and technical staff will be glad to provide product pricing and application information. For a quick response and assistance please contact SP Spectral Products. Our terms of use and other faq can be found here.

 

Purchase Orders

Place orders by phone, mail, e-mail or fax. Hard copies of the custom purchase order may be required. To minimize errors, please provide the SP part number, description, purchase order number, ship-to and bill-to address and shipping method desired.

 

Payment Methods

Place orders by phone, mail, e-mail or fax. Hard copies of the custom purchase order may be required. To minimize errors, please provide the SP part number, description, purchase order number, ship-to and bill-to address and shipping method desired.

Open Accounts: For business, government agencies, universities and colleges an open account with approved credit limit is available. Please contact SP for further information.
Credit Cards: Orders placed with MasterCard or VISA card may be accepted. Please provide the information of account number and expiration date that appears on the card.
Delivery (COD): Orders may be shipped via UPS or Federal Express on a COD basis. Cash, a money order or a bank or company check is required at the time of delivery.
Prepaid: Prepayment by money order, wire transfers, bank check, company check or personal check may be accepted. For international orders a prepayment or a letter of credit (L/C) is required. The customer will be responsible for the charges incurred by the L/C.

Quotations

All written or verbal quotations are valid for 30 days from the date of quotation unless stated otherwise. Prices are based on your requested specifications and quantities, and are subject to change if any changes are made from the original request.

 

Delivery

Rush orders placed by phone (for items in stock at time of order) will be shipped within 2 working days. Most other standard items can be shipped within 2-4 weeks. Delivery times for special orders will be established per quotation.

 

Shipping

Federal express, UPS and airfreight are available. UPS regular service will be used unless the buyer instructs otherwise. SP prepays the freight and then adds that amount to the invoice. Special handling charges may be added if appropriate. SP’s responsibility is to deliver our products to your requested destination. Shipment errors, damage in transit, or cosmetic defects must be reported to SP within 15 days after delivery.

 

Quantity Discounts

Contact us for quantity or educational discounts.

 

Warranty

All catalog products are guaranteed to meet SP’s published specifications and to be free of defects in materials and workmanship as defined in the specifications for one year after delivery. The buyer’s exclusive remedy and the limit of SP’s liability for any loss whatsoever shall not exceed the purchase price paid by the buyer for the goods to which a claim is made. SP does not give any implied warranties of merchantability or of fitness for a particular purpose in connection with the sale of any SP products.

 

Returns

A Return Material Authorization number (RMA) is required for any returned goods. Please have your original ordering information ready and the nature of the problem before obtaining an RMA. This includes the original purchase order number, date of shipment and serial number. All the returns should be shipped with the original packaging materials and bear the assigned RMA number(s). A restocking fee may be charged for all returned goods. No product(s) will be accepted for restocking after 90 days. The repaired or replaced product(s) will be returned to you at SP’s’ expense for products covered by warranty. For out-of-warranty repairs please contact SP for a cost estimate. All shipping and handling costs involved are the user’s responsibilities.

 

Cancellation Fee

Should it become necessary to cancel or modify special orders prior to shipment, your sales representative will determine the appropriate cancellation fee. A restocking fee may be charged on goods accepted by SP for return to stock. Specially designed instruments damaged by the customer may not be returned.

 

Prices

Prices for catalog stock items are shown in the current price list. They are F.O.B. factory. Special items will be individually priced per provided specifications. All published prices are subject to change without notice. For international orders some extra handling fee on each item may be applied. Invoices are payable 30 days from the date of the invoice.

 

International Customers

Please make payment in United States dollars to be drawn on a United States Bank. Certain items may be subject to export control and require a validated export license.